Damages and issues

Please inspect your order upon receipt and contact us immediately (within 7 business days of receipt) if the item is defective or damaged, or if you receive the wrong item(s) so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products may not be returned without prior authorization. Reasons for returning branded items are limited to damage, defects, and design flaws. Custom products (such as special orders or personalized items), etc. may not be returned.

Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any return questions at sales@promobuddy.us